This website is owned and operated by Le Magasin Industriel Inc who respects private life and commits to using all information, including personal information, in accordance with the strictest ethical standards. As a retail service company, The Industrial Store is not inclined to collect a large amount of personal information. However, in certain circumstances, we may collect information that allows for identification. The purpose of this privacy policy is to inform you about our confidentiality practices, particularly on how we collect, use, disclose and retain your information, including personal information, and on how you can access or correct your personal information. By visiting this website, providing us with personal information in any way, or voluntarily interacting with us, you consent to us collecting, using and disclosing your personal information as indicated in this privacy policy.

Please note that the following privacy policy does not apply to websites, products or services operated by third parties. We are not responsible for the privacy practices of said third parties, and we encourage you to review their privacy policies before using their websites, products or services.

• What information are we gathering?

  • Information that you provide

    • Information about the user: your full name, address, phone number(s), email address, customer account number, job title (for example, customer service, manager, marketing, owner, buyer or seller).

    • Information about your company: name, address, phone number, billing address, type of activity (e.g. promotional products, personalized screen printer, contractual screen printer, personalized embroiderer, contractual embroiderer, online retailer - printed clothing, online retailer - non-printed clothing, retail of uniforms, retail - sports articles, retail - tourism/gifts, retail - others, other, lifestyle brands, DTG printer, sales in the entertainment industry, supplier account or for children); additional information you can provide about your company if necessary, provincial sales tax number (if applicable), business registration number, number of employees, annual clothing purchases (optional), URL of website (optional), ASI number (optional), Canadian Professional Association for Promotional Products number (optional); Independent Promotional Products Distributors of Canada number (optional).

  • Information about purchases

  • Automatically collected information and witnesses

    • Just like many websites, we use cookies (or similar tracking technologies) to collect information (hereinafter referred to collectively as

    • We can use information from witnesses for planning and tracking purposes, as well as to evaluate the technical functioning of the site. We can also use cookies to track information regarding the pages you visit on the site to help us evaluate the effectiveness of the site or our content. More specifically, we can use:

      • Essential Witnesses: Some witnesses are essential for our website to function. If you choose to disable these witnesses, you will not be able to access all of the features on our website or use them.

      • Performance Witnesses: We use other performance witnesses to analyze how our visitors use the website and to control the performances. This allows us to offer a high-quality experience by personalizing our offers and identifying and quickly fixing any problem that arises. For example, we can use performance witnesses to find out which pages are the most popular, which method of linking between pages is the most effective, and to determine why certain pages receive error messages,

      • Statistical Witnesses: These witnesses allow us to understand how visitors interact with the Web site by collecting anonymous information and establishing reports based on these data.

      • Marketing Witnesses: We use targeted witnesses to be able to provide targeted content.

    • You can configure your computer so that it informs you every time a cookie is sent, or you can refuse cookies in your Internet browser. If you choose to refuse cookies, some functions of this website may not work, or your ability to choose certain options could be limited. If you wish to obtain more information about this practice and your options, you can consult the site. https://www.allaboutcookies.org(in english)

• How do we use the information?

  • We collect and use information for commercial purposes. Some employees will receive information about you to provide services or information regarding specific products. Our employees are instructed to respect the strictest norms regarding the handling of your personal and confidential information.

• From whom are we collecting information?

  • In most cases, we collect information directly from you. In other words, consent can be obtained directly from you either verbally, in writing or electronically, and your consent may be implicit or explicit depending on the nature and sensitivity of the information.

• Can I withdraw my consent?

  • In certain circumstances and in accordance with the applicable data protection legislation, you can withdraw your consent to the collection, use and disclosure of your personal information. However, such refusal or withdrawal of consent may limit or prevent us from providing, or being able to continue providing, specific products or services to you. You can also withdraw your consent to receive marketing messages from S&S Canada by using our unsubscribe mechanism in each marketing email we send, or by contacting us.

• With whom do we share personal information?

  • We will not sell, nor trade any of the information collected on this website, nor disclose it to third parties except under exceptional circumstances mentioned below.

  • We can use and disclose your information when we believe such usage or disclosure is permitted, necessary or appropriate: (a) under applicable law, including laws outside of your country of residence; (b) to comply with a legal process; (c) to respond to requests from public authorities and governmental entities, including those outside of your country of residence; (d) to uphold the terms of agreements for our products and services; (e) to protect our operations or those of one of our affiliated or subsidiary companies; (f) to protect our rights, our confidentiality, our security or our assets, and/or those of our affiliated companies, you or other persons; and (g) to allow us to pursue available remedies or to limit damages we may suffer.

  • Furthermore, we can transfer your personal information and other data to a third party in case of reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or part of our activities, brands, affiliated companies, subsidiaries or other assets, as well as in cases of insolvency, bankruptcy or seizure where personal information and other data are transferred to one or several third parties as one of our commercial assets

• Where do we store personal information?

  • Personal information is stored and processed in any country where we have facilities or engage third parties (such as Canada or United States). Currently, the information is stored on servers in the United States.

• How do we protect personal information?

  • We follow the generally applied norms in the industry to protect the information that is submitted to us. We put in place appropriate physical, technical, and administrative guarantees to protect personal information against accidental or unlawful destruction, accidental loss, unauthorized alteration, disclosure or access, abusive use and any other illegal treatment of personal information in our possession. Additionally, the destruction of personal information is carried out using reasonably secure methods.

  • However, no method of Internet transmission or electronic storage is 100% secure. Even if we take all reasonable precautions to protect your information, we cannot ensure or guarantee that this information will not be accessed, disclosed, altered or destroyed by a breach of one of our physical, technical, or administrative safeguards.

• For how long do we keep personal information?

  • Subject to applicable laws, The Industrial Store will keep personal information only for as long as necessary to achieve identified objectives or as long as necessary for legal or commercial purposes.

• What are your rights regarding your personal information?

  • In certain circumstances and in accordance with the applicable data protection legislation, you are entitled to ask if we process personal data about you and, if so, to request access to your personal data. Reasonable fees may be charged if you request a copy. You also have the right to ask that any incomplete or inaccurate personal data that we hold about you be corrected. If you find errors in our records or your personal data changes, please inform us in writing.

  • Your requests for access to your personal information must be sent in writing. We will respond to your request within the applicable legal deadlines or inform you in writing if we need more time to respond. To exercise one of these rights, please contact us as indicated in the 'Contact Us' section.

• How can we communicate with you?

  • For any question or comment regarding the current policy or personal information, to make a request for access or correction, to file a complaint or to obtain information about our policies and practices concerning any foreign service provider, please contact : info@autravail.ca.

• Updates to Privacy Policy

  • We can, from time to time, modify without notice the content of the present Privacy Policy and the way we use cookies. If we make any changes, we will publish the revised Privacy Policy on this site. We encourage you to regularly review the present Privacy Policy to stay informed about how we collect, use and disclose personal information.