Do you have questions?
You will find below the answers to the questions that are most often asked to us. You will also find many links to informative pages there. If you have a question to which you do not find an answer, please use the following link: Contact us
Information about the Industrial Store
Where is the Industrial Store located?
The address of the Industrial Store is 565-2 Main Street in Granby.
What are the opening hours of the Industrial Store?
The schedule can vary according to different periods of the year. Follow this link to learn more about them. hours of opening
ORDER INFORMATION
What are the terms of the free transportation promotion?
Follow this link to know the terms and conditions of our promotion free delivery
Where is my order delivered and then-can I know the delivery deadline?
The first step is the confirmation of your order. Next, you will receive the Purolator tracking number. Finally, your package will be delivered. If you need more details on the delivery times, write to us at info@autravail.ca.
Can I cancel my order?
Your order can be cancelled only if we haven't processed the final shipping with Purolator yet. Once this step is passed, your order cannot be cancelled anymore.
AFTER SALES SERVICE
Can I exchange my product because it's not the right size?
Of course! But there are some conditions to follow. Follow this link to know all the necessary information for the exchange procedure
I don't like my new product. Can I get a refund?
We offer no refunds, only exchanges. Read our policy of exchange here.
What is your product warranty?
Our products are guaranteed against manufacturing defects for a period of four months. Read our warranty sections here