{"id":912,"date":"2024-01-30T08:53:32","date_gmt":"2024-01-30T08:53:32","guid":{"rendered":"https:\/\/demo2wpopal.b-cdn.net\/axetor\/?page_id=912"},"modified":"2025-07-03T10:52:50","modified_gmt":"2025-07-03T14:52:50","slug":"centre-daide-et-faq","status":"publish","type":"page","link":"https:\/\/autravail.ca\/en\/centre-daide-et-faq\/","title":{"rendered":"Help Center and FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"912\" class=\"elementor elementor-912\">\n\t\t\t\t<div class=\"elementor-element elementor-element-afd99f5 e-flex e-con-boxed e-con e-parent\" data-id=\"afd99f5\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0cad7d2 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"0cad7d2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Do you have questions?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6962940 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"6962940\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>You will find below the answers to the questions that are most often asked to us. You will also find many links to informative pages there. If you have a question to which you do not find an answer, please use the following link: <a href=\"\/en\/contact\/\">Contact us<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-318b3dd e-n-tabs-mobile elementor-widget elementor-widget-n-tabs\" data-id=\"318b3dd\" data-element_type=\"widget\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"51950557\" aria-label=\"Tabs. Open items with Enter or Space, close with Escape and navigate using the Arrow keys.\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"e-n-tab-title-519505571\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-519505571\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t<span class=\"e-n-tab-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"axetor-icon- axetor-icon-arrow-right\"><\/i>\t\t\t<i aria-hidden=\"true\" class=\"axetor-icon- axetor-icon-arrow-right\"><\/i>\t\t<\/span>\n\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tGeneral Questions\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div id=\"e-n-tab-content-519505571\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-519505571\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-c6abdad e-con-full e-flex e-con e-child\" data-id=\"c6abdad\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-593217b elementor-widget elementor-widget-text-editor\" data-id=\"593217b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5 class=\"collapsible-content__heading h2\">Information about the Industrial Store<\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a6e338 elementor-widget elementor-widget-text-editor\" data-id=\"8a6e338\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Where is the Industrial Store located?<\/h3><p>The address of the Industrial Store is 565-2 Main Street in Granby.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1093ae9 elementor-widget elementor-widget-text-editor\" data-id=\"1093ae9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"accordion__title h4\">What are the opening hours of the Industrial Store?<\/h3><p class=\"accordion__title h4\"><span style=\"font-size: 16px;\">The schedule can vary according to different periods of the year. Follow this link to learn more about them.\u00a0<\/span><a style=\"font-size: 16px;\" title=\"Contact\" href=\"\/en\/contact\/\" target=\"_blank\" rel=\"noopener\">hours of opening<\/a><\/p><section id=\"shopify-section-template--14312970616895__16543511767f2cd98e\" class=\"shopify-section section\"><div class=\"color-background-1 gradient\"><div class=\"collapsible-content collapsible-none-layout isolate content-container content-container--full-width\"><div class=\"collapsible-content__wrapper section-template--14312970616895__16543511767f2cd98e-padding\"><div class=\"collapsible-content-wrapper-narrow\"><div class=\"collapsible-content__header\">\u00a0<\/div><\/div><\/div><\/div><\/div><\/section>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f9f1a6d elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"f9f1a6d\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19f0a40 elementor-widget elementor-widget-text-editor\" data-id=\"19f0a40\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5 class=\"collapsible-content__heading h2\">ORDER INFORMATION<\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33597c4 elementor-widget elementor-widget-text-editor\" data-id=\"33597c4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"accordion__title h4\">What are the terms of the free transportation promotion?<\/h3><p>Follow this link to know the terms and conditions of our promotion\u00a0<a title=\"DELIVERY FREE PROMOTION\" href=\"\/en\/promotion-de-livraison-gratuite\/\" target=\"_blank\" rel=\"noopener\">free delivery<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32816ff elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"32816ff\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-65727e1 elementor-widget elementor-widget-text-editor\" data-id=\"65727e1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"accordion__title h4\">Where is my order delivered and then-can I know the delivery deadline?<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb9c49b elementor-widget elementor-widget-text-editor\" data-id=\"eb9c49b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The first step is the confirmation of your order. Next, you will receive the Purolator tracking number. Finally, your package will be delivered. If you need more details on the delivery times, write to us at\u00a0<a title=\"mailto:info@autravail.ca\" href=\"mailto:info@autravail.ca\">info@autravail.ca<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bac6795 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"bac6795\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-065b738 elementor-widget elementor-widget-text-editor\" data-id=\"065b738\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"accordion__title h4\">Can I cancel my order?<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c15788 elementor-widget elementor-widget-text-editor\" data-id=\"5c15788\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Your order can be cancelled only if we haven't processed the final shipping with Purolator yet. Once this step is passed, your order cannot be cancelled anymore.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-09375b8 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"09375b8\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dbd53b0 elementor-widget elementor-widget-text-editor\" data-id=\"dbd53b0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5 class=\"collapsible-content__heading h2\">AFTER SALES SERVICE<\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1bc1221 elementor-widget elementor-widget-text-editor\" data-id=\"1bc1221\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"accordion__title h4\">Can I exchange my product because it's not the right size?<\/h3><p>Of course! But there are some conditions to follow. Follow this link to know all the necessary information for the\u00a0<a title=\"FREE EXCHANGE PROMOTION\" href=\"https:\/\/autravail.ca\/en\/pages\/promotion-dechange-gratuit\/\" target=\"_blank\" rel=\"noopener\">exchange procedure<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0c29a9b elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"0c29a9b\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-741a5a7 elementor-widget elementor-widget-text-editor\" data-id=\"741a5a7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"accordion__title h4\">I don't like my new product. Can I get a refund?<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7bd8dc8 elementor-widget elementor-widget-text-editor\" data-id=\"7bd8dc8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We offer no refunds, only exchanges. Read our\u00a0<a title=\"FREE EXCHANGE PROMOTION\" href=\"https:\/\/autravail.ca\/en\/pages\/promotion-dechange-gratuit\/\" target=\"_blank\" rel=\"noopener\">policy of exchange here<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5aa4d2d elementor-widget elementor-widget-text-editor\" data-id=\"5aa4d2d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"accordion__title h4\">What is your product warranty?<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-85e96d1 elementor-widget elementor-widget-text-editor\" data-id=\"85e96d1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Our products are guaranteed against manufacturing defects for a period of four months. Read our\u00a0<a title=\"Product Guarantee\" href=\"https:\/\/autravail.ca\/en\/pages\/garantie-des-produits\/\" target=\"_blank\" rel=\"noopener\">warranty sections here<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-67f61c6 e-flex e-con-boxed e-con e-parent\" data-id=\"67f61c6\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6159878 e-flex e-con-boxed e-con e-child\" data-id=\"6159878\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bca6c57 title-gradient-yes elementor-absolute elementor-widget elementor-widget-heading\" data-id=\"bca6c57\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">I need more<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-984a908 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"984a908\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">For more support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3a56034 e-grid e-con-boxed e-con e-child\" data-id=\"3a56034\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-48e3650 e-flex e-con-boxed e-con e-child\" data-id=\"48e3650\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-270be63 elementor-view-default elementor-position-top elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"270be63\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"axetor-icon- axetor-icon-email\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h5 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tContact us\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h5>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tby email\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6fd9c6e elementor-widget elementor-widget-text-editor\" data-id=\"6fd9c6e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div><a href=\"\/en\/contact\/\">Contact Form<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-53e025e e-flex e-con-boxed e-con e-child\" data-id=\"53e025e\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8bcdb18 elementor-view-default elementor-position-top elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"8bcdb18\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"axetor-icon- axetor-icon-call\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h5 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tCall us\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h5>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-84b024b elementor-widget elementor-widget-text-editor\" data-id=\"84b024b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"tel:4503782785\">(450) 378-2785<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Vous avez des questions? Vous trouverez ci-dessous les r\u00e9ponses aux questions qui nous sont le plus souvent pos\u00e9es. Vous y trouverez \u00e9galement de nombreux liens vers nos pages informatives. 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